AI Lead Reactivation FAQ

Question 1

What does Digital Rush AI actually do?

Accepted Answer

We help Australian solar businesses follow up old enquiries that were never properly closed. We review the database, prepare the SMS campaign for your approval, handle replies within an agreed scope, and pass genuine opportunities to your team or booking calendar. You can see the messages, replies, opt-outs, and confirmed appointments in the portal.

Question 2

Which old leads can be contacted?

Accepted Answer

Usually, prior quote requests, website enquiries, and relevant past-customer records where your business can show how the relationship began. We hold back known opt-outs, invalid numbers, duplicates, bought or scraped contacts, and records with no clear source. The database review determines the final working list.

Question 3

What happens before the first text message is sent?

Accepted Answer

You approve the business name, sender, opening message, offer, first working wave, and the handoff path. We also review the list source, known suppressions, unsubscribe wording, and calendar or human handoff. Nothing should launch simply because a CSV was uploaded.

Question 4

What does the AI do when a lead replies?

Accepted Answer

It reads the conversation history and replies within the business context and boundaries agreed for the campaign. Straightforward questions can continue. Unclear, sensitive, or high-stakes replies can be handed to a person. The goal is to find and progress genuine interest, not to pretend the AI knows every answer.

Question 5

What counts as a booked appointment?

Accepted Answer

Interest, a booking link click, or a message saying 'book me in' is not enough. We count a booking only when a calendar record can be matched to the lead and campaign. Once that match is confirmed, the lead is marked booked and campaign follow-up stops.

Question 6

What happens when someone replies STOP?

Accepted Answer

STOP is treated as a send-blocking event. The number is suppressed from future campaign messages, the conversation is closed for outreach, and the suppression state is shown in the app. Provider and application records must be reconciled so a missing local record cannot quietly reopen sending.

Question 7

Is AI SMS lead reactivation legal in Australia?

Accepted Answer

Commercial SMS can be lawful when the sender has the required consent, identifies the sender, provides a working unsubscribe method, and honours unsubscribe requests. We review the evidence and campaign controls before launch, but we do not call that legal advice or promise that every database is compliant.

Question 8

Do you use bought or scraped lists?

Accepted Answer

No. The Founding Pilot is for a business's own prior enquiries or appropriate customer records. A spreadsheet containing phone numbers is not enough; the business needs to explain where the records came from and why follow-up is appropriate.

Question 9

Can I review the messages before they go out?

Accepted Answer

Yes. The opening sequence and business context are approved before launch. The campaign is also started in controlled waves so the message, replies, handoffs, and list quality can be reviewed before more of the database is worked.

Question 10

What does the Founding Pilot cost?

Accepted Answer

The Founding Pilot starts at A$990 setup plus GST. The first-month management fee is waived while the first campaign is closely supervised. Before any commitment, we review the database and give you the proposed scope, SMS estimate, and any usage limit in writing.

Question 11

Are SMS charges included?

Accepted Answer

SMS carriage depends on the number and length of messages actually sent, so it is estimated before launch and reported separately rather than hidden inside an unlimited promise. The written campaign scope explains the included treatment, limit, and what happens before any extra usage is approved.

Question 12

What happens after the pilot?

Accepted Answer

If the database and operating process are a good fit, you can choose Core continuation at A$2,490 per month plus GST under a new written agreement. Growth and larger-volume options remain waitlisted while the supervised Core process is proven. There is no automatic upgrade or lock-in from the pilot application.

Question 13

Do you guarantee replies, appointments, or revenue?

Accepted Answer

No. Results depend on the quality and age of the database, the offer, consent and suppression status, timing, and your sales process after handoff. We show what happened in the campaign without presenting examples, forecasts, or interface previews as real client results.

Question 14

How do I know whether my database is worth reviewing?

Accepted Answer

Apply with the approximate list size, source, age, and current follow-up process. We will look for usable prior-enquiry context, a clear offer, enough valid records to justify a campaign, and a team or calendar ready to handle warm opportunities. If the list is not suitable, we will say so before a campaign is sold.

See exactly how old leads are reviewed, contacted, and handed back to your team.

We do not text every number in the spreadsheet.

From uploaded records to a working list

One reply, three clear paths

The AI has a job description, not unlimited freedom.

A promising reply is not reported as an appointment.

Booking interest

Calendar record

Matched booking

Follow-up stops

Straight answers before you hand over a database.

The service

Safety and compliance

Pricing and fit

Founding Pilot

Continue only when the pilot earns the next step.

Australian SMS rules are part of the launch decision.

Want us to check the database before you decide?